SalesAvailable
Telecalling
Purpose-built for outbound and inbound call teams.
A dedicated call-center workflow: scheduling, assignment, dispositions, follow-ups and a field-visit board. The employee-facing side is fully built; several admin and cross-tenant analytics screens are still being finished.
Core capability is live; some screens are still rounding out.
The problem
- Call center reps work out of a phone log and a spreadsheet.
- No record of what was promised on a follow-up call.
- Field visits from telecallers aren't tracked anywhere.
How VKomak solves it
- Call → outcome → disposition → follow-up chain, so nothing said on a call disappears.
- My Dashboard, My Calls and My Follow-ups give each telecaller a personal queue.
- A field-visit Kanban board tracks in-person visits alongside phone activity.
Features
Call scheduling and assignment
Call outcome and disposition capture (tenant-configurable)
Follow-up tracking with due dates
Field visit board
Employee dashboards: my calls, my follow-ups, my performance
Benefits
- Every promise made on a call is tracked, not remembered
- Managers can see team workload without asking for a status update
Related modules
FAQs
The employee-facing call workflow (scheduling, logging, follow-ups, field visits) is fully live today. Several admin-side reporting and cross-tenant analytics screens are still in active development — ask sales for the current state before committing to a specific admin report.
See Telecalling on your own data.
Book a guided walkthrough, or start a free trial and explore it yourself.