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Customer Support
Our most complete module — tickets, SLAs and a knowledge base.
Ticketing with assignment rules and SLA timers, a searchable knowledge base, and dedicated dashboards for agents and support teams. This is the deepest module in the product today.
Fully built and in active use across tenants.
The problem
- Support tickets get missed because there's no SLA timer or assignment rule.
- The same question gets answered from scratch every time.
How VKomak solves it
- Configurable SLA timers per ticket priority and category.
- Rule-based ticket assignment, so tickets route themselves.
- A knowledge base agents (and eventually customers) can search before answering.
Features
Ticket list, my tickets, and support dashboard
SLA configuration by category/priority
Rule-based assignment
Knowledge base articles
Support teams and agent management
Benefits
- Nothing breaches SLA silently
- Faster resolution times as the knowledge base grows
Related modules
FAQs
Not yet — today the knowledge base and ticketing are agent-facing. A customer self-service portal is on the roadmap.
See Customer Support on your own data.
Book a guided walkthrough, or start a free trial and explore it yourself.